November 12, 2019 | 234946 view(s) | 2422 people thought this was helpful
Cisco Webex Meetings Desktop App Installation Matrix
The Webex Meetings desktop app can be downloaded automatically or manually, or it can be mass deployed by your site administrator. How you get it may vary by computer or Webex site settings. Review the matrix to understand your installation.
The Webex Meetings desktop app and Productivity Tools has two separate packages for WBS39.10 and later versions. For more information see the Webex Meetings Desktop App and Productivity Tools Installation Matrix.
WBS33 Users with Webex Productivity Tools
| Previous Installation Method | How to Get New Desktop App | Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs) | Computer Admin Rights Needed? |
| Manually download and install | Manually download and install the new package | Follows site admin integration settings | Yes |
| Automatic upgrade (Auto-update ON in site admin) | Follows site admin integration settings | No |
| Stay on current version of Webex Productivity Tools (Auto-update OFF in site admin) | None | N/A |
| MSI mass deployment | Mass deployed with new desktop app MSI | Follows the parameters specified in the command line | No |
| Automatic upgrade (Auto-update ON in site admin) | Follows the parameters specified in the command line for 1st deployment | No |
| Stay on current version of Webex Productivity Tools (Auto-update OFF in site admin) | None | N/A |
WBS33 Users without Webex Productivity Tools
| Previous Installation Method | How to Get New Desktop App | Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs) | Computer Admin Rights Needed? |
| Automatic download or manual meeting application installation | When Windows users sign in to a Webex Meetings site and start or join a meeting, the desktop app is automatically downloaded and launched after the meeting. (The auto download and installation is default ON for every site) | Follows site admin integration settings | No |
| Mac users will only get the new in-meeting app | None | No |
| MSI mass deployment | Manually download and install the new package | Follows site admin integration settings | Yes |
| Mass deployed with new desktop app MSI | Follows the parameters specified in the command line | No |
New Webex Sign-in Users that Never had Productivity Tools or the Desktop App(WBS33.2 and later installers)
| If users do have a WBS33 or later version of Webex Productivity Tools or the desktop app installed, they will stay on their current version. They will not automatically get the latest version of the desktop app. |
| Previous Installation Method | How to Get New Desktop App | Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs) | Computer Admin Rights Needed? |
| None | When Windows users sign in to a Webex Meetings site and start or join a meeting, the desktop app is automatically downloaded and launched after the meeting. (The auto download and installation is default ON for every site) | Follows site admin integration settings | No |
| Mac users will only get the new in-meeting app |
| MSI mass deployment | Manually download and install the new package | Follows site admin integration settings | Yes |
| Mass deployed with new desktop app MSI | Follows the parameters specified in the command line | No |
New Webex Guest Users that Never had Webex Productivity Tools or the Desktop App (WBS39.4 and later installers)
| If users do have a WBS33 or later version of Webex Productivity Tools or the desktop app installed, they will stay on their current version. They will not automatically get the latest version of the desktop app. |
| Previous Installation Method | Guest experience is provisioned on the Webex site | How to Get New Desktop App | Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs) | Computer Admin Rights Needed? |
| None | Available for the site that users join meeting | When Windows users join a meeting, the desktop app is automatically downloaded and launched after the meeting | Follows site admin integration settings | No |
| Mac users will only get the new in-meeting app |
| Not Available for the site that users join meeting | Windows users will only get the new in-meeting app | N/A | N/A |
| Mac users will only get the new in-meeting app |
| Manually download and install new package | Follows site admin integration settings | Yes |
| Mass deployed with new desktop app MSI to Windows users | Follows the parameters specified in the command line | No |
| Guest experience is provisioned on the Webex site by default. If guest experience is not available contact Support for assistance. |
FAQs
From your Personal Room in your Webex site, click the drop-down arrow and select Use desktop app or Use web app, then select Start a Meeting. After the meeting opens, select your audio and video options.
Where is Cisco Webex meetings installed? ›
Installation Directory
| Installation Method | OS | Prior to WBS39.10 |
|---|
| Mass deploy and manual install | Windows | C:\Program Files (x86)\Webex\Webex\Applications |
| Mac | /Applications/Webex |
| Auto install after meeting ends | Windows | C:\Users\username\AppData\ Local\WebEx\WebEx\Applications |
| Mac | /Applications/Webex |
Feb 20, 2024
Meetings in Webex
Use smart features to automate meeting tasks and enhance relationships. Features include noise removal and speech enhancement, immersive share, live transcripts and translations with Webex Assistant, and better context with People Insights.
How to update cisco webex meetings desktop app? ›
In the top right corner of the Cisco Webex Meetings desktop app, click Update. You can update to the latest Webex Meetings version without being asked for an administrator user name or password. On the app menu, select Cisco Webex Meetings. In the drop-down list, select Check for Updates.
What are two methods to join a meeting with the Cisco Webex Meetings desktop app? ›
Join a meeting using the search bar
| 1 | Click the search bar and enter one of the options to search for the meeting. |
|---|
| 2 | Enter the meeting password provided in the email invitation. |
| 3 | Click Join to join the meeting. Your meeting opens in either the desktop app or web app, depending on which option you last chose. |
Go to https://www.webex.com/downloads.html to get Windows, Mac, iPhone, iPad, and Android. Go to https://web.webex.com/ for Webex App for Web. For Webex App for Windows, you must have Windows 10 or later.
Do I need Cisco Webex meetings on my computer? ›
The desktop app is not a hard requirement. The Webex meeting can be run via an embedded web client if the attendee chooses not to install the app.
How to install the Cisco Webex Meetings app into Microsoft Teams? ›
on the left side of Microsoft Teams, and then select More apps. Search for the Webex Meetings app, select the app, and select Add. In the private chat with the Meetings bot that appears, set the default Webex site to use with the Meetings messaging extension.
Where are Webex Meetings stored? ›
Webex stores all your recorded meetings and calls either locally on your computer or on User Hub. Access your recordings and share or download them from User Hub.
What is the difference between Webex and Webex Meetings app? ›
We use Webex App for instant messaging, file sharing and calling. Webex Meetings has better features to make virtual meetings more effective. It is easier to use, more fast to open, have better audio and control the noise reduction technology. Also bring the polls with the Slido, that is very good.
This indicates that Webex is using the microphone to detect nearby systems. No audio is stored or sent to Cisco. Check Automatically connect to the nearest device to automatically connect to the nearest Webex device in a room. Do not use my microphone—Your microphone isn't used to listen for nearby devices.
Does Cisco Webex update automatically? ›
Webex App periodically checks for newer versions to automatically upgrade the app. If your organizations uses Webex for Government, see Webex for Government app installation instead.
Is Webex Meetings updating to the new Webex app? ›
Beginning Friday, August 12, 2022, the original Webex Meetings Desktop App will be replaced with the new unified Webex App. For more information on the unified Webex App including learning about the features of chat, meetings, phone, and voicemail click the “Getting Started with the Webex App” KB article.
How do I reset my Webex desktop app? ›
Resetting the Webex Application
- Click your profile picture in the upper left-hand corner.
- Click Help button.
- Click Health Checker.
- Click Reset database button.
- Click Yes button.
- The Webex application will restart.
- Type in you CCAC Email Address in the work email address field.
- Click Next button.
If you want to host a video conference with Webex, consider these six steps:
- Sign in to the Webex website. ...
- Enable tracking codes. ...
- Use advanced options. ...
- Create a template. ...
- Start or schedule your meeting. ...
- Use the dashboard to schedule a meeting. ...
- Schedule your meeting time. ...
- Arrange final settings and schedule your meeting.
Sign in to Webex, click Meetings > Schedule. If you've saved meeting templates before, you can select one from the Meeting templates drop-down list. Select a Meeting type from the drop-down list, if your account has more than one associated with it.
How do I send a Webex meeting invite? ›
In the meeting, click More Options > Invite and Remind or select Copy Meeting Link and share it in an email or instant message. Participants won't need to get a Webex account. The email invitation has all the details they need to join. Share a quick start guide with attendees, to help them get started.
How do I start a Webex meeting on my laptop? ›
Open your email invite, and click Join meeting. Webex starts preparing to connect you to your meeting. If you join from a Windows computer or Mac, click Join from your browser. If you join from a Linux computer or Chromebook, you won't be prompted to install anything.
