Use of this product requires additional applications that must be downloaded to your users' computers.
About Application Downloads
You can mass-deploy CWMS applications by using the tools available to you on the Webex Site Administration site. The applications available for download include are:
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Webex Meetings desktop app—The core application for scheduling, attending, or hosting meetings.
If a user does not have the Webex Meetings desktop app installed, the first time that they join a meeting it automatically downloads to the PC. You can configure this to occur on-demand or silently. The user has the option of using the Cisco Webex Meetings desktop app for the duration of the meeting and having it removed when the meeting is over, or performing an installation of the application. Performing an installation speeds up the process of starting or joining future meetings. Installation fails if the user does not have administrator privileges.
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Webex Meetings Desktop Application—Adds meeting management functionality to other applications, such as Microsoft™ Outlook®.
After an update or upgrade to a system, we recommend that you remove any old versions of Webex Meetings Desktop Application and install the latest version.
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Webex Network Recording Player—Plays back the recordings of meetings. This can include any material displayed during the meeting.
In CWMS the .MSI installer for the applications is available from the Admin > Settings > Downloads page. See "Downloading Applications from the Administration Site" in the CWMS Planning Guide for more information.
We recommend that you push the applications to user computers offline, before you inform those end-users that accounts have been created for them. Pushing the applications ensures that your users can start and join meetings and play network recordings the first time they sign in.
If users have administrator privileges, you can enable users to download the applications from the end-user Downloads page and install the applications themselves. No additional administrator action is required.
When upgrading to Cisco Webex Meetings Server in a locked-down environment where user PCs do not have administrator privileges, before you start the upgrade procedure push the new version of the Webex Meetings application to all user PCs.
Configure Your Application Download Settings
You can permit users to download the Webex Meetings Desktop Application and the Network Recording Player, or choose to push the applications to users.
Procedure
Step1 | Sign in to Webex Site Administration. In a Multidata Center system, the DNS determines which data center Dashboard appears. Use this Dashboard to manage all the data centers in this system. |
Step2 | Go to Settings > Downloads. |
Step3 | Choose one of the following options:
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Step4 | (Optional) Check Automatically update Webex Meetings Desktop Application when new versions are available. |
Application Language Key
The English application installer file in each ZIP file is without a language suffix. The application installer file for each of the other languages contains an abbreviation in the filename that indicates the language of the application it contains. The table lists the abbreviation used for each language:
Abbreviation | Language |
---|---|
B5 | Traditional Chinese |
DE | German |
ES | Latin American Spanish |
FR | French |
GB | Simplified Chinese |
IT | Italian |
JP | Japanese |
KO | Korean |
NL | Dutch |
PT | Portuguese |
RU | Russian |
SP | Spanish |
Silent Installation Limitations for CWMS Applications When Using SMS
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SMS per-user mode is not supported.
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If the SMS administrator wants to add a feature for Webex Meetings Desktop Application, run the REMOVE command first, and then run the ADDSOURCE command.
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If users log on to their computers using remote desktop while their administrator advertises the package, have the users restart their computers.
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Mass deployment is possible, but each user must enter their credentials.
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Before you update to a maintenance release or upgrade to a newer release, have all users uninstall Cisco Webex Meetings Desktop Application. After the update or upgrade, you can manually push the application to your users or they can download it from the Downloads page.
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If you are using Lync integration, after a silent installation your users must restart their computers to ensure that all instant messenger integrations work properly.
Create a Package from a Definition
Procedure
Step1 | Open the SMS Administrator Console, and go to Site Database > Package. |
Step2 | Right-click Package. |
Step3 | Go to New > Package From Definition. |
Step4 | On the Create Package from Definition wizard, click Next. |
Step5 | Click Browse to locate and select the MSI package, and then click Next. |
Step6 | Select Always obtain files from a source directory, and then click Next. |
Step7 | Select Source directory location, and then click Next. |
Step8 | Click Finish. |
Cisco Webex Meetings Desktop Application Deployment
Install the Webex Meetings Desktop Application
Installing the Cisco Webex MSI package requires administrator privileges. The MSI package installs to the default OS Programs folder, which requires administrator privileges to access.
If the version of your Windows Installer Service is outdated, an error message appears. To install the Webex MSI package, upgrade to a newer version of the Windows Installer Service.
Procedure
Step1 | Run the installer on the user's computer. The installation wizard appears with an introductory message. |
Step2 | Click Next in the following dialogue boxes until you reach the installation dialogue box. |
Step3 | Click Install. |
Step4 | Click Finish when the installation is complete. |
Uninstall the Webex Meetings Desktop Application
Procedure
Step1 | Sign in to the user's computer. |
Step2 | Go to Start > Control Panel > Programs and Features. |
Step3 | From the list of programs, choose Cisco Webex Meetings, and then click Uninstall/Change. |
Install Silently—Command Line
Procedure
Step1 | Sign in to the user's computer. |
Step2 | Download the MSI package to the computer hard drive. |
Step3 | Open the Windows Command prompt. |
Step4 | Install all components of the MSI package webexapp.msi by entering the command msiexec.exe /qn /i "webexapp.msi". |
Uninstall Silently—Command Line
Procedure
Step1 | Sign in to the user's computer. |
Step2 | Download the MSI package to the computer hard drive. |
Step3 | Open the Windows Command prompt. |
Step4 | Uninstall all components of the MSI package webexapp.msi by entering the command msiexec.exe /q /x "webexapp.msi". |
Advertise—SMS Per-System Unattended Program
You can use Webex Administration to manually push the Cisco Webex Meetings Desktop Application to your users. Alternately you can allow users to download the Webex Meetings Desktop Application from the end-user Downloads page.
If you are the Microsoft Systems Management Server 2003 (SMS) administrator, you can advertise Cisco Webex Meetings Desktop Application by using the SMS per-system unattended program.
Procedure
Step1 | Create a package from the definition. See Create a Package from a Definition. |
Step2 | Change the program options for Per-system unattended before advertisem*nt:
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Step3 | Advertise the program.
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Install Components—SMS Per-System Unattended Program
To install components of Cisco Webex Meetings Desktop Application, you must first run REMOVE and then run ADDSOURCE, even though the components were not previously installed.
Procedure
Step1 | Create a new program named
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Step2 | Advertise the program to the specified collection of work machines in the domain. |
Step3 | Create a second program name, “Add-phrase2”, and copy all the options from the “per-system unattended program” and then update the command line:
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Step4 | Advertise the program to the specified collection of work machines in the domain. |
Uninstall Components—SMS Per-System Unattended Program
Perform the following procedure to remove Cisco Webex Meetings Desktop Application by using Microsoft Systems Management Server (SMS):
Procedure
Step1 | Create a new program and copy all the options from the “per-system unattended program” as described in Advertise—SMS Per-System Unattended Program, and then update the command line:
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Step2 | Advertise the program to the specified collection of work machines in the domain. |
Uninstall the Cisco Webex Meetings Desktop Application—SMS Per-System Unattended Program
Procedure
Step1 | Use the SMS Installation package that you created to deploy the Cisco Webex Meetings Desktop Application. See Create a Package from a Definition. |
Step2 | Advertise the per-system uninstall program to uninstall the Cisco Webex Meetings Desktop Application. |
Adverstise to Update or Upgrade the Version—SMS Per-System Unattended Program
Before you install a maintenance release or upgrade your system to a newer release, have users uninstall Cisco Webex Meetings Desktop Application. After the upgrade, you can use Webex Administration to manually push the application to your users, or users can download it from the end-user Downloads page.
Sign in to Webex Administration, go to Settings > Downloads, and then disable the following settings:
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Automatically update Webex Meetings Desktop Application when new versions are available.
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Allow users to download application.
Procedure
Step1 | Create a new SMS installation package by using webexapp.msi. See Create a Package from a Definition for more information. |
Step2 | Change the program options for Per-system unattended before advertisem*nt. For more information, see Install Components—SMS Per-System Unattended Program. |
Step3 | Advertise the program. For more information, see Install Components—SMS Per-System Unattended Program. |
Cisco Network Recording Player Deployment
Install the Network Recording Player
If the version of your Windows Installer Service is outdated, an error message appears. To install the Webex MSI package, upgrade to a newer version of the Windows Installer Service.
Before you begin
Verify that you have administrator privileges on the computer. The Cisco Webex MSI package installs in the default OS Programs folder, which requires administrator privileges.
Procedure
Step1 | Run the installer on the computer. The installation wizard appears with an introductory message. |
Step2 | Click Next on each of the dialogue boxes until the installation dialogue box appears. |
Step3 | Click Install. |
Step4 | Click Finish. |
Install Silently—Command Line
You can sign in to a user’s computer and install the Cisco Webex Recording Player by using silent mode.
Procedure
Step1 | Sign in to the computer. |
Step2 | Download the MSI package to the computer hard drive. |
Step3 | Open the Windows Command prompt. |
Step4 | Enter the MSI command to install Webex Recording Player silently. Example: |
Step5 | Restart the computer. |
Uninstall Silently—Command Line Interface
You can sign in to a user’s computer and remove the Network Recording Player by using silent mode.
Procedure
Step1 | Sign in to the user's computer. |
Step2 | Download the MSI package to the computer hard drive. |
Step3 | Open the Windows Command prompt. |
Step4 | Uninstall all components of the MSI package onpremmc.msi by entering the command msiexec/i nbr2player_onprem.msi/qn. |
Advertise—SMS Per-System Unattended Program
Before you begin
Sign in to Webex Administration, and then configure your Download settings to manually push the Webex desktop applications.
You must be an SMS administrator.
Procedure
Step1 | Create a package from the definition. See Create a Package from a Definition for more information. |
Step2 | Change the program options for "Per-system unattended" before advertisem*nt:
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Step3 | Advertise the program.
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Uninstall—SMS Per-System Uninstall Program
The SMS administrator can use the following procedure to uninstall the Cisco Webex Network Recording Player.
Procedure
Step1 | Create an SMS Installation package. See Create a Package from a Definition. |
Step2 | Advertise the per-system uninstall program to uninstall the Cisco Webex Network Recording Player. The Cisco Webex Network Recording Player silently uninstalls from the specified machines. |
Paths to Mass-Deployed Applications
After you perform an update of your Cisco Webex Meetings Server (CWMS) software, you may need to update the paths to your mass-deployed applications. After an update, the path for the Network Recording Player automatically updates the first time it is used to play a recording.
Applications on both Windows and Mac systems are automatically updated to maintain compatibility with your updated system. In a locked down environment, you must perform updates manually for Windows systems, but not for Mac systems.
For Mac systems the path is /Users/(Local User)/Library/Application Support/Webex Folder/
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For Windows 7, 8.1, and 10 systems, the path is <SystemDisk>\ProgramData\Webex
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From Webex Meetings Desktop Application, use the Webex Meetings Desktop Application path.
If you are using MSI installation, always use a unique path. Your system ignores the existing file.
If you are using the download type with Windows 7, your system uses a unique path. Otherwise the system uses its own path, as described above.