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Page 1 Reviews 0 - 10
PatHillside, IL
Staff
Reviewed June 1, 2024
Romin H ** (Ass VP, Financial Ctr Mgr II) is a worthless self centered unknowledgeable jerk. My mother passed, left 2 CDs worth over $160,000.00 POD to me and 2 brothers. He didn't like that we wanted to ask questions, NEVER answered my questions or even spoke to me. Guess he doesn't like women. He would NOT tell us the $ amount that was currently in the accounts. He would NOT tell us how the checks would be mailed to us. USPS? FedEx? UPS? Any type of tracking - NO. Just that checks will be mailed to home address. All he would say is corporate will handle it. He would NOT give me corporate's number. He kicked me out of his office, only would talk to my 2 brothers. I would NEVER do business with 5/3rd bank. Guess they hate women, hate people asking questions, and people who take large amounts of money from their bank to bank elsewhere.
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JrChicago, IL
Reviewed May 31, 2024
This bank has no loyalty. I've had my account drained from fraud, had to wait a week for them to return my money. I've been banking with them for more than a few years and I cannot deposit my work check instantly. I still have to wait 2 days because of a $25 overdraft fee that was paid the next day. Time to go to Chase or Capital One
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TylerJonesboro, AR
Customer ServicePunctuality & Speed
Reviewed May 30, 2024
Absolute worst customer service ever. If you call from a number that is not on your account, i.e work phone, spouse phone etc, they will not help you. The online account never works, my username and password are always "incorrect". Everything you need done is always so complicated and takes forever to get done. I think it is dumb that you have to be logged into your online account to chat with customer service, that really defeats the purpose if you can't login. The fact that you have to input your social and account number to even move forward with help is really inconvenient. All in all, terrible. I would not recommend this bank to anyone.
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JohnCharlotte, NC
Customer ServiceOnline & AppReliability
Reviewed May 27, 2024
I went against my longstanding policy and got a car loan which I intended to pay off in 6 months or less. 5/3 Bank is really trying to thwart that plan (The dealer selected 5/3 as the lender). Out of the blue, I am being told my login and password are invalid (I am using the same login and password I've been entering for the past few weeks without issue - my credentials are filled in automatically as they are saved in my web browser and iPhone). When I choose the "Forgot Login" option and enter my account details, I get an unhelpful "Some information is invalid" message. No, no information is invalid. The 53.com web site just sucks.
Maybe their site is undergoing maintenance or maybe I am locked out of my account for fraud prevention? In any case, I cannot speak to a live human about this because they do not have 24/7 customer support and are off for the holiday. (When I call in for help and enter my social security number, they then ask me to enter my PIN number, which I do not have because I do not have a debit or credit card?) At this point, I just want to dip into my emergency savings to pay off the loan and be done with this awful company forever.
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SabrinaBoca Raton, FL
Staff
Reviewed May 20, 2024
This is one of the worse credit card experiences I have ever had. At the beginning it was ok, and I thought they will improve since it appeared they were so behind on automated services. Nope. No improvement whatsoever. First and foremost the automated payment system basically doesn’t exist. You are forced to speak with people who are forced or can only read off the transcript. They are robot people and keep repeating same thing over and over, which I understand that’s what they were told to do.
If you attempt to use automatic payment system it doesn’t work 9 out of 10 times so you end up speaking to human robot again. Security code that they send you for verification does not work! Why do they want your address and why they send you confirmation regarding your payment is beyond my comprehension. Total waste of postage, time and money. They had my ss number wrong so I went to branch in person to fix it, they said “it’s fixed now” but it’s not! I can’t get my account to work online, can’t reset my password or get any help. Just gave up. Waiting to pay off this credit card and never use it again! AND can’t make any purchases (not that I want to). They would not go thru. I don’t know to laugh or to cry.
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DeanaEast Lansing, MI
Customer ServiceReliability
Reviewed May 16, 2024
I have a checking and mortgage account with 53 bank. I would disagree with their motto about being 5/3 better than other banks and say they are about 2/3 less than other retail banks. Their phone customer service is way below average and their mortgage processing is not up to today’s standards. This review is about the lack of customer service and the slow processing of several recent principal payments I have made on our mortgage. The latest payment was on 5/7/24. I went to a branch and asked for a transfer from our checking to our mortgage. Even though the transfer was initiated on 5/7 it was not applied to the mortgage until 5/16 or 7 business days later. And when I checked on the 53 app this morning (5/16) it was done incorrectly.
For some unknown reason my request to make a principal payment was not honored. Someone made the decision to split the transaction into a regular payment plus a principal payment. I have had this mortgage since 2012 and have made payments on it every month which is more than 144 payments. My point is I have a reliable history of making my payments. If they had looked at my account before deciding to split the transfer into a regular payment and a partial principal payment they could have deduced (I hope) that a payment had been initiated on 5/9 for May.
When I called into their customer service today (5/16) I was told it would take an additional 4 days to correct. Their processing system is apparently not from the 21st century. At my bank MSUFCU, I can transfer money in seconds. I am amazed they can’t handle a simple transfer from one 53 account to another in less than 10 days. I have a few months left to payoff my mortgage and it will be such a blessing to not have to deal with 53 again. You are not a bank I will choose in the future.
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GlennBrandon, FL
Reviewed May 16, 2024
Lost my ATM cash deposit $800 in their ATM, bank takes no responsibility! I used the ATM at this location about 7 pm a couple nights ago, and the ATM machine took my $800 cash deposit, but the screen froze for over an hour to two hours. I tried to stay at the location as long as possible to see if it would clear and I took pictures of the screen prompts every few minutes. The deposit did not go through and the bank took my report but refused to compensate me for my loss. They tried to blame it on Brinks, but they only handle the money in and out of the machine. They will not take responsibility and this is extremely unacceptable. Their machine, their transaction data, but they lack in integrity and honesty. I will never do business with this bank or any of its branches ever!
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DawnIndianapolis, IN
Customer ServiceStaff
Reviewed May 12, 2024
Today May 11th 2024, I contacted Fifth Third customer service regarding a $32 overdraft fee. Despite being a loyal customer for 15 years, I was shocked by the bank's recent policy changes. Previously, they offered two free overdraft forgiveness instances per year, then $5 fees with savings account coverage. Now, it's a $12 fee with no forgiveness. When I explained my credit card payment was processed early, causing the overdraft, the representative was unhelpful and rude. She claimed the $12 fee has been in place since I joined (three years ago), but I corrected her, stating it's been longer since my last overdraft. The call ended abruptly, leaving me disappointed and frustrated with Fifth Third's subpar customer service.
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DruWalled Lake, MI
Customer ServiceStaff
Reviewed May 1, 2024
I have had 5/3 for years, it seems that every time now when calling customer service I'm always speaking to women from the Philippines. Most of them are pure nasty and narcissistic. They act as if they are untouchable, which really it seems like they are because complaining about them do nothing. Even though I asked to only speak to customer service in the United States, I'm still being transferred to the Philippines. Horrible. Horrible experience.
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ToddArvada, CO
Customer Service
Reviewed April 25, 2024
Fifth Third bought out my bank in 1998 and has no record of my account and over $2000 that was placed in a savings account for me when I was still in diapers from my grandparents back in 1976. I have called numerous times. All they do is ask for my account number which of course is not the same. And there is not a bank in Colorado!
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