Returns and Exchanges | Shoe Carnival (2024)

FAQs

Does Shoe Carnival do exchanges? ›

Exchanges can be performed to change the size or color in the exact same style, or to change the style if the exchange item is the exact same price. For an exchange, please call 800-430-SHOE (7463) and an agent will be happy to assist you or visit any of our store locations.

We love shoes as much as you do. In fact, we can't think of a better birthday present than a new pair of shoes. That's why we give you a $5 reward for your birthday month. And when you upgrade to GOLD, you'll get a $10 birthday perk and 50 extra points!

You may return online merchandise within 60 days to any Rack Room Shoes location for credit or exchange, or by mail for credit .

Within 30 days of receipt of your shipment, you may return unworn merchandise in the original box/package for a full refund.

Many chain shoe stores and online vendors have return policies that specify the shoes must be unworn and in the original packaging. That means that you should only wear them indoors on clean surfaces for a few days before deciding to return them. If they appear to be worn, you may not get a refund or exchange.

Online orders can be returned or exchanged at any Journeys retail store! We allow all merchandise in new condition, with original packaging, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded.

Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable. Items must not be worn, altered or damaged.

Footwear item may be returned within 30 days of purchase in undamaged original packing and in unworn condition with the receipt. All sale footwear may be returned for exchange or store credit within 30 days. Handbags, wallets, socks, shoe care and accessories are final sale. and in unworn condition with the receipt.

Need to return or exchange your shoes? It's easy! Purchases may be returned or exchanged within 60 days of the purchase date and must be new, unused, and contain all original packaging. We will only accept used items if there is an obvious defect.

You should only return shoes after trying them if they don't fit or not for you looking as close to new as possible, not after wearing them outdoors. Many retailers allow returns but may terminate selling to you if you abuse their service.

What is the Famous Footwear return policy? ›

We are glad to exchange or offer store credit for full purchase value where goods are: In a resalable condition (unworn) Returned within 90 days of purchase. Proof of purchase is provided.

Footwear has the second highest eCommerce returns with an average return rate of 18% (clothing takes the top spot at 25%), according to a January 2024 Statista survey.

GOAT USA gladly accepts returns/exchanges of unworn, unwashed, undamaged or defective merchandise purchased online within 30 days of shipping date. Must be in original condition accompanied by valid proof of purchase.

Take the item(s) you would like to return to any of our stores nationwide. Please bring your invoice, order confirmation or shipping confirmation to the store for proper processing of your return or exchange. We will exchange the item or give you full credit for the purchase price of the item.

Unfortunately Crocs™ currently cannot exchange any articles. The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order.

Nike stands behind all of its products. If you purchased an item on Nike.com and you believe it's flawed or defective, you can return it to us as long as it was manufactured less than 2 years ago.